Shipping Insurance
Shipping Insurance
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Shipping Insurance
đ˘ď¸Â  What happens if your package is lost, stolen or damaged  đ˘ď¸
Every day 1.7 million packages are stolen or lost in the US, costing businesses $25 million daily. Despite some retailers and package delivery companies making an effort to stop porch piracy, much of this burden is still put on the consumer.Â
If you purchase our SHIPPING PROTECTION
We will file a claim with the shipping company and then send out a replacement item within 24 hours (M-F) to you. Instead of waiting for the shipping company to complete their investigation, we ship your replacement out ahead of time. Our team will handle the claim and work directly with the shipping. The shipping company will proceed with their investigation as usual and may contact you for additional details.
If you do NOT purchase the Shipping Protection
We will start a claim with the shipping company and start an in house investigation. We require 3 business days (M-F) to conduct an in house investigation. If you are concerned about theft, please purchase the Shipping Protection or use a shipping address to a business or other safe place. We are not responsible for lost, stolen, damaged or mis-delivered packages.

Testimonials
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I couldnât believe how quickly this cooled my room! Itâs compact, whisper-quiet, and incredibly efficient. CoolMate truly delivers instant relief during hot days without raising electricity bills. Totally impressed!
Sarah M.
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Itâs energy-efficient and surprisingly powerful! I run it all day in my office, and it never overheats. Great investment for long-term comfort.
Share positive thoughts and feedback from your customer..
Liam C.
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Love how portable this is! I move it easily from my office to my bedroom. The cooling power from CoolMate feels refreshing and strong, even in bigger spaces.
Olivia R.
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Definitely one of the best cooling purchases Iâve made. Keeps my workspace perfectly comfortable all day while staying super quiet. Absolutely love it.
Jack H.
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Works better than expected. My living room feels cool within minutes, and the design blends beautifully with my interior. CoolMate makes summer actually enjoyable again!
Emma L.